For our London customers, we now offer same day London delivery ( within a 8km radius) for £24.99.

If the item is available in our London store you can select the ‘Local Delivery’ option at checkout. Place your order before 3pm and get it delivered on the same day. Orders placed after 3pm will be delivered the next day.

Absolutely! If the item is available in our London store you can select the  ‘Pick Up’ option at checkout. Simply bring your order confirmation and a valid ID to collect.

Kimaï ships to the UK, Europe, the US and internationally (excluding Russia).

All UK orders are shipped from London. And all other orders are shipped from Antwerp, Belgium via DHL Express.

Shipping costs vary from $9.99 to $29.99 depending on the country it’s being shipped to.

If the items are in stock they'll be shipped within 7 working days. Due to the made to order nature of most of our jewelry, some can take up to 3 weeks to be shipped. Check out the product page for availability and estimated delivery times for specific pieces.

Engagement rings may take up to 6 weeks to be shipped. 

Can’t wait that long? Contact us at info@kimai.com and we’ll do our best to speed up the process.

Conscious consuming is about being 100% sure. If you’re not, you have 5 days to send your order back. Please note we can’t accept returns on rings or personalized pieces - all orders are final. Click for more details.

Please note that not all pieces are returnable or refundable. Checkout out our returns policy on each product page to know if your product can be returned. Some pieces are made to order and therefore can not be returned.

All archive sales are final. No returns or exchange are accepted.

Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the cost of the return of the original order, delivery of the new item and additionally the price difference of the pieces if needed.

Unfortunately, we can’t accept returns for rings, customized or bespoke pieces.

Drop us an email at returns@kimai.com with your order number and reason of return, and we’ll send a return label your way. Please pack your item in the original packaging, making sure it's sealed well with the label clearly attached. Then drop it off at a DHL drop off location or schedule a pick up through the DHL website.

While old has a shine and a luster all its own, it’s also a soft metal. This makes is susceptible to dings, scratches, and dents. Be mindful of your gold rings, watches, and bracelets while you wear them and remove them while playing any high-contact sports.

Don’t panic – it happens to the best of us. And we can help you get it fixed. ​Contact us​ ​for more details.

No, because we use solid 18K gold (and solid 14K for men's bracelets) instead of gold plating.​ Gold plating​ can wear away over time, revealing the metal below it and affecting the color of the jewelry. At Kimaï, we specifically use ​solid​ gold to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.

Check out our handy size chart to measure your ring size.

Not sure about your ring size? You can still order your ring! Just select the ‘Order free ring sizer’ option on the product page and we will ship you a ring sizer by post so that you can measure your finger and get your exact size.

Once you know the correct size, send us your information by email and we’ll make sure it’s a perfect fit!

Yes! You can find the length of all of our necklaces on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.

Yes! You can find the length of all of our bracelets on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.

Each handcrafted Kimai piece is covered by our 12-month warranty from the date of purchase. Due to the handmade nature of the jewellery, please note that slight variations in form and material are the work's unique character.

Should your piece suffer a breakage due to manufacturing defects we are committed to repairing it at no cost to yourself if returned within 12 months of receipt. We will also replace any lost stones up to 0.15ct once. 

After the 12 months or if your piece has sustained accidental damage we will be happy to still help ensure your piece looks as good as new. We can either fix or polish your jewellery and you will be charged the cost of repair plus shipping. 

Please note that our warranty does not cover:

• General wear and tear or damage from improper use or storage

• Loss and accidental damage

• Items that have been altered or repaired by another jeweller

• Loss of stones larger than 0.15ct

Please refer to our Care & Composition FAQ for tips on how to care and store your Kimaï pieces.

At Kimai, we exclusively use high-quality, low-impact materials for all of our rings, necklaces, bracelets, and earrings. That means solid, 18-karat recycled gold and lab-grown diamonds. Our men's bracelet are made with solid 14K recycled gold.

We use 100% recycled gold, derived from recycled 18K gold old jewelry (and 14K for our men's bracelets).

18K gold consists of 75% gold and it has the highest amount of pure gold in accessible materials. 18K gold is also very hard to tarnish, damage or stain and so it is the best quality for cost.

According to the Gold Standard Institute, there is already more gold circulating above Earth than we will ever find in current or new mines. So rather than pollute unnecessarily by mining for gold, we use only recycled gold to help protect our planet.

Recycled gold is not cheaper, as the price of gold is set based on market value.

We offer one free resizing for our engagement rings, and the delivery fee is included in the service.

All our engagement rings are handmade in Antwerp, Belgium.

We work with trusted labs around the world.

Unfortunately not. We take great pride in the quality of our diamonds and craftsmanship of our settings and have curated a broad collection of rings and wedding bands to meet the style and preferences of our customers. We do offer a bespoke service, for this, please visit our bespoke page.

Yes, every engagement ring comes with a complimentary IGI certificate. Upon special requests we can source a GIA certificate for you at an extra fee.

Just select the ‘Order free ring sizer’ option on the product page and we will ship you a ring sizer by post so that you can measure your finger and get your exact size.

Once you know the correct size, send us your information by email and we’ll make sure it’s a perfect fit!

Of course when placing the order there’s an option to add engraving.

Most of our ring sizes are online. However we do offer a complementary bespoke service - so contact us if you’d like us to design a ring together or if you're looking for a different ring size.

Yes, check out our Bespoke page for more details on our service or send us an email at bespoke@kimai.com with your ideas and we’re happy to work something out with you.

Simply email us at info@kimai.com and we can send over videos of different stones. Alternatively we could schedule a call with you to show you the different diamonds if you’re hesitant. Book an appointment here.

Every piece is made to order and we therefore cannot accept returns or refunds. We can though make some changes to the existing ring at a small extra cost and resize for free.

Kimaï covers all taxes and duties for UK, EU and US deliveries. For any other country, taxes and duties might apply upon delivery.

DHL express - the package needs to be signed for.

We now have a London store at 24 Chiltern Street, London W1U 7QE

You can find selected pieces from our collection at Net-A-Porter, Browns and Nordstrom.