For our London customers, we now offer same day London delivery ( within a 8km radius) for £24.99.
If the item is available in our London store you can select the ‘Local Delivery’ option at checkout. Place your order before 3pm and get it delivered on the same day. Orders placed after 3pm will be delivered the next day.
Absolutely! If the item is available in our London store you can select the ‘Pick Up’ option at checkout. Simply bring your order confirmation and a valid ID to collect.
Kimaï ships to the UK, Europe, the US and internationally (excluding Russia).
All UK orders are shipped from London. And all other orders are shipped from Antwerp, Belgium via DHL Express.
Shipping costs vary from $9.99 to $29.99 depending on the country it’s being shipped to.
If the items are in stock they'll be shipped within 7 working days. Due to the made to order nature of most of our jewelry, some can take up to 3 weeks to be shipped. Check out the product page for availability and estimated delivery times for specific pieces.
Engagement rings may take up to 6 weeks to be shipped.
Can’t wait that long? Contact us at email@example.com and we’ll do our best to speed up the process.
For orders being shipped to the UK, US, EU or Switzerland - all duties and taxes have been included in the final price so you won’t have to pay for anything separately or on arrival.
Yes, we ask for a signature to make sure your jewelry arrives safely.
Unfortunately not, as we require a signature upon delivery for all orders.
Once your jewelry has been packed and ready to ship, you will receive an email from us with your tracking number. You can check the status of your shipped order through this link. If it says your order has been delivered but it’s not with you, please contact us at firstname.lastname@example.org with your order number and we’ll get on it.
We can change your order as long as it hasn’t already been shipped to you. For personalized or bespoke items we would need to make sure the order hasn't gone through production yet. Contact us at email@example.com with your order number as soon as possible.
If same day delivery or collection isn’t available at checkout this is either because your address is outside of our delivery area or the item isn’t currently in stock in store. You can still however shop for normal delivery.
Conscious consuming is about being 100% sure. If you’re not, you have 5 days to send your order back. Please note we can’t accept returns on rings or personalized pieces - all orders are final. Click for more details.
Please note that not all pieces are returnable or refundable. Checkout out our returns policy on each product page to know if your product can be returned. Some pieces are made to order and therefore can not be returned.
All archive sales are final. No returns or exchange are accepted.
Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the cost of the return of the original order, delivery of the new item and additionally the price difference of the pieces if needed.
Unfortunately, we can’t accept returns for rings, customized or bespoke pieces.
Drop us an email at firstname.lastname@example.org with your order number and reason of return, and we’ll send a return label your way. Please pack your item in the original packaging, making sure it's sealed well with the label clearly attached. Then drop it off at a DHL drop off location or schedule a pick up through the DHL website.
As long as your Kimai jewelry is returned to us in its original condition, we will refund the full amount minus the cost of shipping both ways.
Because our bespoke and customized jewelry pieces are uniquely made just for you we can’t accept any returns or offer refunds. We can however always resize or make slight changes to the pieces if needed, just get in touch with us for a quote at email@example.com.
Once we’ve received and processed your return we’ll be in touch to let you know your refund is on its way. It can take up to 5-10 business days for us to process your return. Please note, a $19.99 return shipping cost will be deducted from your refund.
While old has a shine and a luster all its own, it’s also a soft metal. This makes is susceptible to dings, scratches, and dents. Be mindful of your gold rings, watches, and bracelets while you wear them and remove them while playing any high-contact sports.
Don’t panic – it happens to the best of us. And we can help you get it fixed. Contact us for more details.
No, because we use solid 18K gold (and solid 14K for men's bracelets) instead of gold plating. Gold plating can wear away over time, revealing the metal below it and affecting the color of the jewelry. At Kimaï, we specifically use solid gold to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.
Yes! All our pieces are made with solid 18K gold (and solid 14K gold for our men's bracelets) so there's no harm wearing them in water. Water will not damage the metal nor will the pieces discolour.
Fill a bowl with 2 cups of warm water and several drops of mild dish detergent. Soak your 18-karat gold jewelry in the solution for 15 minutes. Scrub the gold jewelry with a soft baby toothbrush or a cotton swab then rinse it with water.
Check out our handy size chart to measure your ring size.
Not sure about your ring size? You can still order your ring! Just select the ‘Order free ring sizer’ option on the product page and we will ship you a ring sizer by post so that you can measure your finger and get your exact size.
Once you know the correct size, send us your information by email and we’ll make sure it’s a perfect fit!
Yes! You can find the length of all of our necklaces on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.
Yes! You can find the length of all of our bracelets on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.
Want your necklace or bracelet longer? Feel free to contact us at firstname.lastname@example.org before placing your order and we will check what is possible. If you’ve received your piece and need it adjusted please get in touch with the team at email@example.com with your order number and we will be happy to make adjustments for the cost of change plus shipping.
Due to the complexity of some of our designs, some styles are impossible to resize and are made to the size ordered. Please check the individual product pages to check a specific design.
If it is one we can resize, simply email us at firstname.lastname@example.org with your order number and instructions on how you would like the ring changed and we’ll arrange a return for resize. At the moment, we do not cover the shipping cost for a resize unless it’s an engagement ring.
Each handcrafted Kimai piece is covered by our 12-month warranty from the date of purchase. Due to the handmade nature of the jewellery, please note that slight variations in form and material are the work's unique character.
Should your piece suffer a breakage due to manufacturing defects we are committed to repairing it at no cost to yourself if returned within 12 months of receipt. We will also replace any lost stones up to 0.15ct once.
After the 12 months or if your piece has sustained accidental damage we will be happy to still help ensure your piece looks as good as new. We can either fix or polish your jewellery and you will be charged the cost of repair plus shipping.
Please note that our warranty does not cover:
General wear and tear or damage from improper use or storage
Loss and accidental damage
Items that have been altered or repaired by another jeweller
Loss of stones larger than 0.15ct
Please refer to our Care & Composition FAQ for tips on how to care and store your Kimaï pieces.
At Kimai, we exclusively use high-quality, low-impact materials for all of our rings, necklaces, bracelets, and earrings. That means solid, 18-karat recycled gold and lab-grown diamonds. Our men's bracelet are made with solid 14K recycled gold.
We use 100% recycled gold, derived from recycled 18K gold old jewelry (and 14K for our men's bracelets).
18K gold consists of 75% gold and it has the highest amount of pure gold in accessible materials. 18K gold is also very hard to tarnish, damage or stain and so it is the best quality for cost.
According to the Gold Standard Institute, there is already more gold circulating above Earth than we will ever find in current or new mines. So rather than pollute unnecessarily by mining for gold, we use only recycled gold to help protect our planet.
Recycled gold is not cheaper, as the price of gold is set based on market value.
Our gold will not fade, as it is solid gold. However, gold plated jewelry will fade over time, and affect the color of the jewelry. At Kimaï, we specifically use 18K solid gold (and 14K for our men's bracelets) to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.
Our diamonds are created using cutting-edge technology that replicates natural growing conditions in a lab. This results in diamonds that are chemically and physically identical to ones that come from mine — but with a lower environmental impact. Learn more about the process here.
Lab diamonds are real diamonds, identical in chemical composition to mined diamonds. Not even an expert gemologist is able to tell a lab-grown diamond apart from a mined one. Learn more about the various qualities of a diamond (which are the same whether it’s lab-grown or mined!) here.
Yes, GIA, HRD, and IGI all grade lab-grown diamonds and all four pieces featuring a diamond above 0.5ct come with one of these certificates. At Kimaï, we mostly use IGI grading. We can get larger stones a GIA or HRD certificate on request.
The easiest way to clean your Kimaï jewelry at home would be to fill a bowl with 2 cups warm water and several drops mild dish detergent. Soak your jewelry in the solution for 15 minutes. Scrub the gold jewelry with a soft baby toothbrush or a cotton swab then rinse it with water.
We offer one free resizing for our engagement rings, and the delivery fee is included in the service.
All our engagement rings are handmade in Antwerp, Belgium.
We work with trusted labs around the world.
Unfortunately not. We take great pride in the quality of our diamonds and craftsmanship of our settings and have curated a broad collection of rings and wedding bands to meet the style and preferences of our customers. We do offer a bespoke service, for this, please visit our bespoke page.
Yes, every engagement ring comes with a complimentary IGI certificate. Upon special requests we can source a GIA certificate for you at an extra fee.
Just select the ‘Order free ring sizer’ option on the product page and we will ship you a ring sizer by post so that you can measure your finger and get your exact size.
Once you know the correct size, send us your information by email and we’ll make sure it’s a perfect fit!
Of course when placing the order there’s an option to add engraving.
Most of our ring sizes are online. However we do offer a complementary bespoke service - so contact us if you’d like us to design a ring together or if you're looking for a different ring size.
Yes, check out our Bespoke page for more details on our service or send us an email at email@example.com with your ideas and we’re happy to work something out with you.
Simply email us at firstname.lastname@example.org and we can send over videos of different stones. Alternatively we could schedule a call with you to show you the different diamonds if you’re hesitant. Book an appointment here.
Every piece is made to order and we therefore cannot accept returns or refunds. We can though make some changes to the existing ring at a small extra cost and resize for free.
Kimaï covers all taxes and duties for UK, EU and US deliveries. For any other country, taxes and duties might apply upon delivery.
DHL express - the package needs to be signed for.
You can use Klarna or email us for bank transfer - however we are unable to ship until full payment is received, if it’s bank transfer.
Yes please email us at email@example.com for more information.
All fees are covered by Kimaï for UK, US, Canada, EU or Switzerland deliveries.
Shipping is on us for engagement rings orders.
If you need to cancel an order you must email us within 24 hours of order placement. Many pieces are custom made and once production begins they cannot be canceled or returned.
Yes, we will always do our best to get your order to you as soon as possible. You can email us at firstname.lastname@example.org if you have a special date you need your items for.
Rings can take between 4 to 6 weeks after the order has been placed. If you need your ring faster please email us at email@example.com.
Yes! We ship worldwide.
Email us at firstname.lastname@example.org with the order number you received with your confirmation email and we will get back to you as soon as possible with an update.
If for any reason your ring is damaged due to manufacturing, we’ll repair or replace it, no questions asked. We believe in pieces that are made to last a lifetime so, if after two years, your ring has sustained any damage or needs a repair, we will be happy to fix it and you will be charged the cost of repair plus shipping. Click for more details.
The International Gemological Institute (IGI) is a leading third party diamond grading organization. Each IGI certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond. Check out our learn page for more info.
We now have a London store at 24 Chiltern Street, London W1U 7QE
You can find selected pieces from our collection at Net-A-Porter, Browns and Nordstrom.