Kimaï ships to the UK, Europe, the US and internationally (excluding Russia).
We ship all orders from Antwerp, Belgium via DHL Express.
Shipping varies from $9.99 to $29.99 depending the country it’s shipped to.
All our jewelry is made to order. It takes us about 7 working days to make most pieces - though bespoke or customized orders might take longer. Then, once we’ve handed your order over to our shipping partner, it will take one or two working days to be delivered.
Can’t wait that long? Contact us and we’ll do our best to speed up the process.
If your order is shipping to the UK, US or EU, we include all duties and taxes in the final price so you won’t have to pay for anything separately or on arrival.
If you’re ordering to another country, you may have to pay taxes and duties upon delivery.
Yes, we ask for a signature to make sure your jewelry arrives safely.
Unfortunately not, as we require a signature upon delivery for all orders.
You can track your Kimaï order anytime on DHL Express. If it says your order has been delivered but it’s not with you, please contact us and we’ll get on the case.
We can change or cancel your order as long as it hasn’t been shipped. Contact us with your order number as soon as you can.
Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the costs of the return for your original order and delivery of your new one. Contact us to kick off the exchange process.
Changed your mind? We’re happy to accept returns of unworn, unmarked earrings, necklaces, and bracelets within five days of receipt. For orders placed in November and December we’ve extended our return policy to 30 days. Contact us for more information. Unfortunately, we can’t accept returns of rings, or customized or bespoke pieces.
Contact us and we will provide a prepaid shipping label with our return instructions.
As long as your Kimai jewelry is returned to us in its original condition, we will refund the full amount minus the cost of shipping both ways.
Because bespoke/customized jewelry pieces are made just for you we don’t offer refunds unless it’s faulty.
It can take up to 5-10 business days for us to process your return. Once we’ve received and processed your return we’ll be in touch to let you know your refund is on its way. Please note, it can take up to 5-10 business days for us to process your return so please be patient!
While old has a shine and a luster all its own, it’s also a soft metal. This makes is susceptible to dings, scratches, and dents. Be mindful of your gold rings, watches, and bracelets while you wear them and remove them while playing any high-contact sports.
Don’t panic – it happens to the best of us. And we can help you get it fixed. Contact us for more details.
No, because we use solid 18K gold instead of gold plating. Gold plating can wear away over time, revealing the metal below it and affecting the color of the jewelry. At Kimaï, we specifically use solid gold to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.
Yes! All our pieces are made with solid 18K gold so there's no harm wearing them in water. Water will not damage the metal nor will the pieces discolour.
Fill a bowl with 2 cups of warm water and several drops of mild dish detergent. Soak your 18-karat gold jewelry in the solution for 15 minutes. Scrub the gold jewelry with a soft baby toothbrush or a cotton swab then rinse it with water.
Check out our handy size chart to measure your ring size.
Yes! You can find the length of all of our necklaces on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.
Yes! You can find the length of all of our bracelets on the product page. We can tailor the length for you specifically - just email us with what you’d like before you place your order.
Want your necklace or bracelet longer? Feel free to contact us before placing your order and we will make it happen.
Yes you can! Simply email us at email@example.com with your order number and instructions on how you would like the ring changed and we’ll arrange a return for resize. At the moment we do not cover the shipping cost for a resize unless it’s an engagement ring.
We offer one free resizing for our engagement rings, and the delivery fee is included in the service.
All our engagement rings are handmade in Antwerp, Belgium.
We work with trusted labs around the world.
Unfortunately not. We take great pride in the quality of our diamonds and craftsmanship of our settings and have curated a broad collection of rings and wedding bands to meet the style and preferences of our customers. We do offer a bespoke service, for this, please visit our bespoke page.
Yes, every engagement ring comes with a complimentary IGI certificate. Upon special requests we can source a GIA certificate for you at an extra fee.
We recommend purchasing a ring sizer in order to be as specific as possible. You can also download our ring sizer on the App Store if you've got a ring that you can measure. Alternatively get in touch.
Of course when placing the order there’s an option to add engraving.
Most of our ring sizes are online, see here. However we do offer a bespoke service - so contact us if you’d like us to design a ring together or if you're looking for a different ring size.
Yes, check out our Bespoke page for more details on our service.
We could get on a call with you to show you the different diamonds if you’re hesitant.
Every piece is made to order and we therefore cannot accept returns or refunds. We can though make some changes to the existing ring at a small extra cost and resize for free.
Kimaï covers all taxes and duties for UK, EU and US deliveries. For any other country, taxes and duties might apply upon delivery.
DHL express - the package needs to be signed for.
You can use Klarna or email us for bank transfer - however we are unable to ship until full payment is received, if it’s bank transfer.
Yes please email us at firstname.lastname@example.org for more information.
All fees are covered by Kimaï for UK, EU and US deliveries.
Shipping is on us for engagement rings orders.
If you need to cancel an order you must email us within 4 hours of order placement. Many pieces are custom made and once production begins they cannot be cancelled or returned.
Yes it is possible. You can email us for special date production.
3 to 4 weeks after the order has been placed.
Yes! We ship worldwide.
Some items on our website may require a lead time. We generally list any wait times on the item’s page. If you still have specific questions, please email us with your online Order ID# at email@example.com.
If there is a manufacturing error made by us, we will repair it for free. However for any bespoke repairs we will discuss case by case. Please get in contact with us here: firstname.lastname@example.org.
The International Gemological Institute (IGI) is a leading third party diamond grading organization. Each IGI certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond. Check out our learn page for more info.
At Kimai, we exclusively use high-quality, low-impact materials for all of our rings, necklaces, bracelets, and earrings. That means solid, 18-karat 100% recycled gold and lab-grown diamonds.
18K gold consists of 75% gold and it has the highest amount of pure gold in accessible materials. 18K gold is also very hard to tarnish, damage or stain and so it is the best quality for cost.
According to the Gold Standard Institute, there is already more gold circulating above Earth than we will ever find in current or new mines. So rather than pollute unnecessarily by mining for gold, we use only recycled gold to help protect our planet.
Our diamonds are created using cutting-edge technology that replicates natural growing conditions in a lab. This results in diamonds that are chemically and physically identical to ones that come from mine — but with a lower environmental impact. Learn more about the process here.
Lab diamonds are real diamonds, identical in chemical composition to mined diamonds. Not even an expert gemologist is able to tell a lab-grown diamond apart from a mined one. Learn more about the various qualities of a diamond (which are the same whether it’s lab-grown or mined!) here.
Yes, GIA, HRD, and IGI all grade lab-grown diamonds and all four pieces featuring a diamond above 0.5ct come with one of these certificates. At Kimaï, we mostly use IGI grading. We can get larger stones a GIA or HRD certificate on request.